Warranty Policy

Corporate Philosophy

National Coatings® is committed to the following:

  • We encourage use of our coatings in restoration, re-roofing and new construction applications where we can confidently provide 5 to 20 years of additional leak-free performance.

  • We seek to install sustainable systems that perform well beyond original warranty periods and that can be renewed by utilizing appropriate reinforcement and recoat approaches. We recognize that roof life extension yields financial returns far above energy savings.

  • We subscribe to a systems approach centered on essential elements of successful weatherproofing. These elements, if implemented properly, drastically reduce the chances of any warranty claim. The essential elements include:

1)      Comprehensive Roof Evaluations & Analysis
2)      Customized Installation Specifications
3)      Proven, High Performance Materials
4)      Approved Applicators
5)      In-Progress & Post-Job Inspections
6)      Preventive Maintenance
7)      Warranty Coverage

 

Approved Applicators

In many cases, National Coatings sells our products and systems to Approved Applicators. National Coatings will partner only with Approved Applicators in providing Full System Warranties. National Coatings qualifies applicators based on several criteria covering the contractor’s overall business operations and its track history in quality workmanship and performing roof installations. Historical business volume with National Coatings is not a litmus test for Approved Applicator status. At National Coatings we prefer to develop long-term, partnerships with Approved Applicators realizing mutual business success by providing our client base with long-lasting protection at lower life-cycle cost. Our Approved Applicator criteria for roofing contractors can include:

  • Financial strength & stability
  • Scope of operations including system types and available crews & equipment
  • Strategic emphasis on maintenance and roof life extension
  • Liability insurance and bonding levels
  • Litigation history
  • Credit reference input
  • Involvement and leadership with industry associations
  • Effective and ongoing safety and training programs
  • Successful projects with larger and more complex commercial/industrial roofs
  • Individual personnel qualifications and length/stability of employment
  • Building owner & facility manager references
  • Commitment to high performance fluid-applied systems surrounding investment, training & commercial activities
  • Demonstrated teamwork in developing and executing specifications with manufacturers and consultants
  • In-field installations that demonstrate adherence to contract specifications and that show extended waterproofing performance
  • The ability to implement & follow National Coatings warranty process.

Warranty Rules & Policies               

General            

National Coatings offers the following guarantees/warranties:

  • Product Guarantees – a Product Guarantee states that our product is free of any defects in manufacturing . National Coatings will replace the product when such product proves to be defective in manufacture as determined by National Coatings.

  • Full System Warranties – a Full-System Warranty states that National Coatings will provide all labor and National Coatings materials necessary to repair a leak as a result of deterioration caused by normal weather conditions. The System usually must include fabric over the entire field or be an SPF Roofing System.

    • All projects to be warranted require that the contractor notify National Coatings in writing by submitting the Warranty Application form. The project must then be approved by National Coatings before proposing a warranty to a building owner and before commencing work.

    • All Full System Warrantees MUST be inspected PRIOR to work starting and approved by National Coatings Corporation’s Technical Representative.

    • National Coatings requires that contractors applying for a Full System (labor and materials) Warranty agree to provide National Coatings with free-of-charge labor needed to address any claims during the years one (1), two (2) and three (3) of the warranty period.  National Coatings agrees to provide all materials and labor and the Approved Applicator agrees to perform repairs which may become necessary under the warranty for water leaks occurring in the years four (4) through ten (10).

      An additional year will be required from the contractor for each additional 5 yrs of warranty over the 10 yrs.

        10 Year Guarantee/Warranty          Contractor covers 1 – 3 years of labor

        15 Year Guarantee/ Warranty         Contractor covers 1 – 4 years of labor

        20 Year Guarantee/ Warranty         Contractor covers 1 – 5 years of labor

      All Full System Warranties require payment to National Coatings of a per square foot warranty fee. These warranty fees are $0.10/ft2 for 10-Year Full System Warranty, $.12/ft2 for 15-Year Full System Warranty and $0.15/ft2 for 20-Year Full System Warranty. The minimum charge would be $1,250.

National Coatings requires pre-job, in progress and final inspection. Inspections fees are NOT included in the above warranty fee. Please contact National Coatings for the warranty inspection cost. 

There is no payment requirement for a Product Guarantee.

An Independent Consultant or company field representative will normally inspect all projects involving Full System Labor & Material Warranties. All material used in all warranted systems must be purchased from National Coatings.

No warranty will be issued unless a final Warranty Application (Part A & B) is completed and all warranty requirements have been met.  Warranty requirements include:

  1. All materials and fees paid.
  2. Final inspection and punch-list verified complete.
  3. Final approval of the Warranty Application by National Coatings’ management.

The warranty is contingent on being signed by an officer of National Coatings and by an authorized representative of the Building Owner. Original signature of the Building Owner must be delivered to National Coatings within 30 days. Once received, an officer of National Coatings will sign both originals and one will be returned to the building owner. 

AcryShield® SPF Roofing Systems

  • AcryShield SPF Roofing Systems shall be installed to qualify for 10, 15 and 20-Year Warranties.

  • The standard warranty offering for AcryShield SPF Roofing Systems is a 10-Year Full System Warranty (labor and materials), 15-Year and 20-Year Full System Warranties are also offered.

  • All AcryShield SPF Warranties require the application of higher density spray foams that achieve greater than 42 psi compressive strength installed at 1-inch minimum thickness.

AcryShield SPF Roofing Systems Full System Warranty Requirements



Warranty Length



Top Coat Products


SPF Compression Strength
(minimum)


SPF
Minimum
Thickness

Dry
Smooth Coatings Thickness



Warranty Fee

10 yrs.

A500, A510, A550, A600

42 PSI

1.0 INCH

>24 MILS

$.10

15 yrs.

A500, A510, A550, A600

42 PSI

1.0 INCH

>32 MILS

$.12

20 yrs.

A500, A510, A550, A600

42 PSI

1.5 INCH

>40 MILS

$.15

 

AcryShield SPF Granulated Roofing Systems Full System Warranty Requirements

 


Warranty Length


Top Coat Products


SPF Compression Strength (minimum)


SPF
Minimum
Thickness

Dry
Smooth Coatings Thickness


Granule Amount (lbs/sq.)


Warranty Fee

10 yrs.

A500, A510, A550, A600

42 PSI

1.0 INCH

>24 MILS

>35 LBS

$.10

15 yrs.

A500, A510, A550, A600

42 PSI

1.0 INCH

>32 MILS

>35 LBS

$.12

20 yrs.

A500, A510, A550, A600

42 PSI

1.5 INCH

>40 MILS

>35 LBS

$.15

 

 

AcryPly® All Acrylic Roofing Systems

  • The AcryPly® Roofing System designation shall be used only for polyester reinforced all-acrylic systems that qualify for a minimum 10-Year Warranty.
  • The standard warranty offering for AcryPly Roofing Systems is a 10-Year Full System Warranty, although a 15-Year Full System and a 20-Year Full System warranty may be offered depending on detail design and coating thickness.
  • The amount of coating needed for warranty qualification depends on the condition of the entire roof and any problem areas.  Refer to your custom specification for more detailed information.

AcryPly Roofing System Full System Warranty (All-Acrylic) Requirements

Substrate

Warranty
 length

Coating Products

Coating Gallons

Per Square

Polyester Fabric

EST Total Finish DFT

Warranty Fee

TPO, PVC, EPDM, Smooth BUR, Concrete

10 yrs.

A502/503 Basecoat  

A400, A510, A500, A550

5 gallons per square

T272 1 ply

50 DFT

$.10

TPO, PVC, EPDM, Smooth BUR, Concrete

15 yrs.

A502/503 Basecoat  

A400, A510, A500, A550

6 gallons per square

T272 1 ply

58 DFT

$.12

TPO, PVC, EPDM, Smooth BUR, Concrete

20 yrs.

A502/503 Basecoat  

A400, A510, A500,
A550

7 gallons per square

T272 1 ply

66 DFT

$.15

Granulated BUR

10 yrs.

A503 Basecoat  

A400, A510, A500, A550

6 gallons per square

T272 1 ply

58 DFT

$.10

Granulated BUR

15 yrs.

A503 Basecoat  

A400, A510, A500, A550

7 gallons per square

T272 1 ply

66 DFT

$.12

Granulated BUR

20 yrs.

A503 Basecoat  

A400, A510, A500, A550

8 gallons per square

T272 1 ply

74 DFT

$.15

*Quick-Set versions of the above products qualify for warranty

 

AcryPly® Emulsion/Acrylic Roofing Systems

  • The AcryPly® Roofing System designation shall be used only for polyester reinforced Emulsion/Acrylic systems that qualify for a minimum 10-Year Warranty.

  • The standard warranty offering for AcryPly Roofing Systems is a 10-Year Full System Warranty, although a 15-Year Full System and a 20-Year Full System warranty may be offered depending on detail design and coating thickness.

  • The amount of coating needed for warranty qualification depends on the condition of the entire roof and any problem areas.  Refer to your custom specification for more detailed information.

 

AcryPly Roofing Systems Full System Warranty (Emulsion/Acrylic) Requirements

Warranty Length

Coating Products

Coating Minimum

DFT

Asphalt Emulsion

Quantity/
LiquiSeal

Polyester Fabric

Number of Plies

Warranty Fee

10 yrs.

A503 Basecoat  

A400, A510, A500, A550

>24 MILS

A200 OR A201

Min 8 gallons/sq.

T272, T325 or T326

1or 2 PLY

$.10

15 yrs.

A503 Basecoat  

A400, A510, A500, A550

>32 MILS

A200 OR A201

10-16 gals/sq.

T272, T325 or T326

2 PLY

$.12

20 yrs.

A503 Basecoat  

A400, A510, A500, A550

>40 MILS

A200 OR A201

10-16 gals/sq.

T272,T325 or T326

2 PLY

$.15

     *Quick-Set versions of the above products qualify for warranty

 

AcryShield® Restoration Systems

  • Locally-reinforced coating restoration systems and 1-ply emulsion/acrylic systems may qualify for at least a 10-Year Warranty under the AcryShield Restoration System designation.

  • Since AcryShield Restoration Systems are a key tool for extending the leak-free lives of various roof types, National Coatings strongly encourages owners to sign annual maintenance agreements with our Approved Applicator to monitor an AcryShield Restoration System and to ensure maximum longevity and performance.

  • On a case-by-case basis, National Coatings may offer a Full System Warranty for an AcryShield Restoration System installation. Key factors influencing this decision would include: roof age and physical/chemical condition; roof slope; building design and location; contractor track history installing similar systems; and an owner’s investment in an annual maintenance agreement.



Substrate



Warranty Length


Coating
Products

Coatings Thickness



Warranty Fee

Metal

10 yrs.

A400, A510, A500

Minimum 24 DFT
(3 gallons/ square)

$.10

Metal

15 yrs.

A400, A510, A500

Minimum 32 DFT 
(4 gallons/ square)

$.12

Metal

20 yrs.

A400, A510, A500

Minimum 40 DFT 
(5 gallons/ square)

$.15

*Quick-Set versions of the above products qualify for warranty

 

Silicone Restoration Systems

  • The standard warranty offering for Silicone Roofing Systems is a 10-Year Full System Warranty, although a 15-Year Full System and a 20-Year Full System warranty may be offered depending on detail design and coating thickness.

  • The amount of coating needed for warranty qualification depends on the condition of the entire roof and any problem areas.  Refer to your custom specification for more detailed information.

 

Single Ply, Smooth Modified, Smooth BUR, Metal, SPF

Warranty
Length

Coating Products

Coating Minimum
DFT

Warranty Fee

10 yrs.

SRC 740

>22 MILS

(1.5 gal/square)

$.10

15 yrs.

SRC 740

>30 MILS

(2 gal/square)

$.12

20 yrs.

SRC 740

>38 MILS

(2.5 gal/square)

$.15

**Granules are required on all new and SPF recoat systems to be eligible for warranty**

 

Granulated Capsheet, Concrete          

Warranty
Length

Coating Products

Coating Minimum
DFT

Warranty Fee

10 yrs.

SRC 740

>30 MILS

(2.0 gal/square)

$.10

15 yrs.

SRC 740

>38 MILS

(2.5 gal/square)

$.12

20 yrs.

SRC 740

>45 MILS

(3.0 gal/square)

$.15

 

Warranty Transfer

  • At the discretion of National Coatings Corporation, a warranty may be transferred from one building owner to another.

  • A roof inspection is mandatory before the transfer can be completed.

  • The warranty transfer fee not to exceed $2,500 ($250 expedite fee if needed before 2 weeks of notice)